Another disappointment from a NSW state government department.
Following the CA’s submission in October, and a number of subsequent telephone conversations between a CA EC representative and the NSW Ombudsman, the CA Managing Agent received a very disappointing response by email.
Although the CA had provided much information and many examples to the NSW Ombudsman on lack of oversight and appropriate management relating to Landcom’s Network Management Services Agreement with Pivit, and despite the stated role of the NSW Ombudsman including the words: ‘Our role is to improve the way public and community services are managed’, the following extract from the NSW Ombudsman’s email sums up the overall thrust of the response received:
The Ombudsman cannot act if:
- we are satisfied the agency was acting within its lawful authority
- there is no evidence of misconduct.
In your case, there is not enough evidence of administrative misconduct for us to investigate.
If you wish to view the NSW Ombudsman’s response in full please contact your managing agent, where there is one, or the CA’s managing agent, Change Strata Management, where there is no managing agent.
It’s important for all Prince Henry residents to know that telecoms service concerns are the responsibility of the individual user — if necessary, via relevant federal or state government departments.