Following several outages over the past few months, an outage of internet and fixed telephone services at Prince Henry for an extended period commencing in the early afternoon of 13 December, seemed to have been network-wide. As has predominantly been the case with unplanned outages in the past, there was no timely notification to users either directly or via the Pivit website. There was a recorded message which could be accessed by calling Pivit to log a service fault. 

As is typical in such instances, many users took to social media to voice their dissatisfaction, with comments often reflective of newer residents/tenants who are understandably unfamiliar with the Pivit/Landcom contract and history at Prince Henry. Longer–term residents were more likely less vocal, but equally unhappy. As a consequence, the CA Executive Committee has instructed the CA’s managing agent to draft a letter of concern to Pivit. When finalised, a copy of the letter will be sent to Urban Growth (formerly Landcom), which is party to the Network Management Services Agreement.